Frequently Asked Questions (FAQs)
1. What products do you offer?
We offer a wide range of products including electronics, health&beauty, accessories, toys&games, women accessories, home decor, and more. Browse our categories on our website to explore our full range of products.
2. How do I place an order?
To place an order, follow these steps:
- Browse our website and select the products you wish to purchase.
- Add the items to your cart.
- Proceed to checkout and provide your shipping details.
- Choose your preferred payment method and confirm your order.
3. What payment methods do you accept?
We accept various payment methods including:
- Credit/Debit Cards (Visa, MasterCard)
- Bank Transfers
- Cash on Delivery (COD)
- Digital Wallets (e.g., Easypaisa, JazzCash)
4. Do you offer international shipping?
Currently, we only offer shipping within Pakistan. We do not provide international shipping at this time.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website at Track Order or tap it
6. What are your delivery charges?
Currently we are offering free home delivery overall Pakistan
7. How long does delivery take?
Delivery times vary based on your location and the availability of the products. Generally, orders are delivered within 3-7 business days. You will receive an estimated delivery date when your order is confirmed.
8. Can I return or exchange an item?
Yes, we offer a return and exchange policy. If you wish to return or exchange an item, please contact our customer service within 7 days of receiving your order. The item must be in its original condition and packaging.
9. How do I cancel my order?
To cancel your order, please contact our customer service as soon as possible. Orders can only be canceled before they have been processed and shipped. Or text us on what’sapp 03297742152 to cancel order
10. Do you offer gift cards?
No currently not in future maybe
11. How can I contact customer service?
You can reach our customer service team via:
- Phone: 03297742152
- Email: contact@millimarts.com
- Live Chat: Available on our website during business hours
12. Are your products authentic?
Yes, we ensure that all products sold on our website are 100% authentic. We source our products directly from authorized distributors and manufacturers.
13. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service immediately with your order number and a photo of the issue. We will arrange for a replacement or refund as per our policy.
14. How do I apply a discount code?
Enter your discount code at checkout in the “Promo Code” field. The discount will be applied to your order total if the code is valid.
15. Do you offer any loyalty programs or discounts?
Yes, we offer various promotions and discounts from time to time. Sign up for our newsletter and follow us on social media to stay updated on our latest offers and loyalty programs.